Phones High Impact Checklist: Phone Processes & Performance

You will learn how to improve and standardize your phone process to maximize the impact of each phone interaction and provide a positive experience for patients.

The High Impact Phone Checklist is a comprehensive guide to the entire phone process, covering everything from answering the phone, following up, sending text messages, and videos. This is an essential tool to ensure that your team's phone process is up to standard, maximizing the impact of each phone interaction.

The checklist can also serve as a training tool for new hires or team meetings. Going through the checklist together can provide an audit of your current process, identify areas for improvement, and ensure that all important aspects of the phone process are being executed correctly.

This is crucial as the first phone interaction is the patient's first experience with your team and staff. By thoroughly reviewing the checklist and ensuring that all important tasks are being completed, you can make a significant impact on the final result.