- BPA Knowledge Base
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- PATIENT EXPERIENCE: Retention
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- PATIENT EXPERIENCE: Retention
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Maturity Assessment
Effective Patient Retention
You will learn about the elements involved in patient retention and the steps to improve it and how it can lead to increased patient satisfaction, repeat business, and improved financial performance.
Effective patient retention is crucial in the healthcare industry as it helps maintain a steady flow of incoming revenue and increase patient satisfaction.
Patient retention refers to the ability of a practice to maintain a relationship with its patients over time, keep them coming back for care and services, and ultimately retain them as long-term patients.
It is a measure of the practice's success in building a loyal patient base, providing high-quality care, and creating a positive experience for patients.
The terms "acquisition, attrition, and retention" may not seem significant in terms of finance, but they play a crucial role in ensuring the success of a healthcare practice. By focusing on these areas, practices can maintain a high level of incoming revenue and provide a better experience for their patients.
Effective patient retention can lead to increased patient satisfaction, repeat business, and improved financial performance for the practice.
The CEO Tool below will serve you as a guide to understanding the elements involved in patient retention and the steps you can take to improve it. By walking through it, you can gain a good understanding of how to maintain a strong relationship with patients and retain them over time.
Effective Patient Retention Video
Effective Patient Retention Download
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